At El Paso Home Hero, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or opt-in to our SMS services.
1. What Information is Collected
We collect information that you voluntarily provide to us, including:
• Identification Data: Name and email address.
• Contact Data: Phone number for SMS service delivery.
• Technical Data: IP address and browser type collected via cookies and tracking technologies.
2. How User Data is Used
We use your information to:
• Provide and manage our "missed-call text-back" services.
• Send automated customer care and service related text messages in response to user inquires.
• Improve website functionality and user experience.
Send service relate SMS messages.
3. SMS Opt-In Details
Users can opt-in to receive customer care SMS messages from El Paso Home Hero via website forms or chat interactions. By providing their phone number and submitting a form or chat request, users give express written consent to receive automated text messages related to their inquiry. Messages are only sent in response to user-initiated contact. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.
4. Mobile Info Sharing Statement (REQUIRED)
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Cookie & Tracking Practices
We use cookies and similar tracking technologies to track activity on our website and hold certain information to improve our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
6. Data Security and Handling
We implement industry-standard security measures to maintain the safety of your personal information. Your data is stored behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems.
7. User Rights
You have the right to:
• Access, correct, or delete the personal data we hold about you.
• Opt-out of SMS communications at any time by replying STOP.
• Seek assistance by replying HELP.
8. Message Frequency and Rates
Message frequency varies. Standard message and data rates may apply.
9. Contact Us
For any questions regarding this Privacy Policy, please contact us at our website: https://Ephomehero.com or via our support email [email protected].